Returns & Exchange Policy

At Clutches N Slings, every product is carefully inspected and packed to ensure it reaches you in perfect condition. We request you to review the details below before placing your order.

Returns & Exchanges Eligibility

We currently do not offer returns or exchanges once an order has been successfully delivered, except in cases where the product is received in a damaged or defective condition.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of delivery.

To be eligible for a return or exchange, a complete unboxing video is mandatory. The video must clearly show:

The sealed package before opening

The entire unboxing process

The damage or defect upon opening

Requests without a valid unboxing video will not be accepted.

Exchange Process

Return and exchange policy for damaged and defective products:

If the product is damaged/ defective, you should report within 48 hours of delivery

Mandatory submission of photos or an unboxing video showing the damage ,shipping box and label

We will offer a full refund or free replacement ( including shipping costs) once the damage is verified

Advise to not accept tampered or heavily crushed packages from the delivery agent.

Non-Eligible Cases

Returns or exchanges will not be accepted for:

Change of mind or personal preference

Size, color, or design variations

Minor color differences due to screen or lighting variations

Products showing signs of use, wear, or damage after delivery

How to Raise a Request

To initiate a return or exchange request, please contact our support team with:

your order ID

the unboxing video

clear images of the issue

Our team will review your request and guide you through the next steps.