Returns & Exchange Policy

At Clutches N Slings, every product is carefully inspected and packed to ensure it reaches you in perfect condition. We request you to review the details below before placing your order.

Returns & Exchanges Eligibility

We currently do not offer returns or exchanges once an order has been successfully delivered, except in cases where the product is received in a damaged or defective condition.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of delivery.

To be eligible for a return or exchange, a complete unboxing video is mandatory. The video must clearly show:

• The sealed package before opening
• The entire unboxing process
• The damage or defect upon opening

Requests without a valid unboxing video will not be accepted.

Exchange Process

Return and exchange policy for damaged and defective products:

If the product is damaged/ defective, you should report within 48 hours of delivery

Mandatory submission of photos or an unboxing video showing the damage ,shipping box and label

We will offer a full refund or free replacement ( including shipping costs) once the damage is verified

Advise to not accept tampered or heavily crushed packages from the delivery agent.

Non-Eligible Cases

Returns or exchanges will not be accepted for:

• Change of mind or personal preference
• Size, color, or design variations
• Minor color differences due to screen or lighting variations
• Products showing signs of use, wear, or damage after delivery

How to Raise a Request

To initiate a return or exchange request, please contact our support team with:

• your order ID
• the unboxing video
• clear images of the issue

Our team will review your request and guide you through the next steps.